FAQ
Common questions
Which Android app does this site refer to?
Ledger Wallet, formerly Ledger Live. The Google Play package ID is com.ledger.live. Install it from that listing only.
Who is Ledger Technologies UK Ltd?
An active private limited company in England and Wales, number 12404127, incorporated on 15 January 2020. The registered office is 23 Copenhagen Street, London, N1 0JB. Pascal Gauthier is the director. The recorded activity is SIC 62012, business and domestic software development.
Will this website ask for my recovery phrase?
No. There is no wallet login and no form for a Secret Recovery Phrase, PIN, or private key. Anyone who asks you to type that phrase into a website is not using this site’s process.
Where do I get help with the app or a device?
Use Ledger Support. The Play listing also publishes [email protected] and +33 1 59 06 97 88 for the developer shown there, Ledger in Paris.
Does the company hold my crypto?
No. This website does not custody assets. On a Ledger hardware setup, private keys are meant to stay on the device. You still need to protect the device and the offline recovery phrase.
Which email reaches the website operator?
[email protected] for questions about this website and for personal-data requests.